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	<title>G-Lock Software New and Updated Knowledgebase Articles</title>
	<link>http://www.glocksoft.net/helpdesk/kb.php</link>
	<description></description>
	<language>en</language>
	<generator>DeskPRO</generator>

	<item>
		<title><![CDATA[How to change the default font for email messages in G-Lock EasyMail]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=7488-WULX-4980</link>
		<description><![CDATA[Where does the software get its font setting?&nbsp; I can change it manually but  where is the setting used as a default?]]></description>
		<pubDate>Thu, 31 Jan 2008 14:20:34 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=7488-WULX-4980</guid>
	</item>
	<item>
		<title><![CDATA[Unable to open software on Windows 2000/ME/NT]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=4871-WRJX-4430</link>
		<description><![CDATA[Hi there.  I run Windows 2000 Pro.  During Install, I'm getting these messages:

&quot;The exception unknown software exception (0x0eedfade) occurred in the application at location 0x7c59bcb1.&quot;

&quot;Exception Exception in module blogfinder.exe at 001A143E. TdxRibbon requires the Microsoft GDI+ library to be installed.&quot;

Is this normal?  I'm unable to open this program.]]></description>
		<pubDate>Fri, 18 Jan 2008 09:08:07 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=4871-WRJX-4430</guid>
	</item>
	<item>
		<title><![CDATA[How to send emails to a filtered group/database?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=2011-TYGC-7006</link>
		<description><![CDATA[I've created a link to a SQL database which holds all the usernames and email addresses for people who have subscribed to certain shows and events. Let's say I have a database full of subscribers. Some have registered their interest in event name, &quot;August 2007&quot; and others in event name &quot;September 2007&quot;. 

If I wanted to send out an email to the people who registered for &quot;August 2007&quot;, how can I do this using G-Lock EasyMail? I can create a link to the database which returns everything in there, but how can I just send an email to those registered for the specific event and not to all the subscribers?]]></description>
		<pubDate>Thu, 06 Dec 2007 12:41:45 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=2011-TYGC-7006</guid>
	</item>
	<item>
		<title><![CDATA[Error: &quot;Access violation .... in module &quot;mshtml.dll&quot; on loading a HTML message]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=6418-ERGV-3304</link>
		<description><![CDATA[When I paste the HTML into the &quot;Source&quot; tab, G-Lock EasyMail 5.40 crashes when I press the &quot;Edit&quot; or &quot;Preview&quot; tab. Error is &quot;Access violation .... in module &quot;mshtml.dll&quot;. OS is Vista Home Premium. This HTML file was created by Microsoft Expression Web (FrontPage successor), and displays fine in IE and Firefox.]]></description>
		<pubDate>Thu, 06 Dec 2007 12:28:58 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=6418-ERGV-3304</guid>
	</item>
	<item>
		<title><![CDATA[AEV v6 doesn't open!]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=5150-SDFK-6303</link>
		<description><![CDATA[I installed this update. Now AEV does not run at all!]]></description>
		<pubDate>Tue, 19 Jun 2007 08:13:56 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=5150-SDFK-6303</guid>
	</item>
	<item>
		<title><![CDATA[How to send an email saved as draft or template?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=8977-IPGX-9975</link>
		<description><![CDATA[If I save an email as a draft how then do I send it? There is no way I can find a send button! ]]></description>
		<pubDate>Wed, 16 May 2007 10:16:56 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=8977-IPGX-9975</guid>
	</item>
	<item>
		<title><![CDATA[How to re-send unsent messages?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=6801-FGCN-0341</link>
		<description><![CDATA[During a send there are a number of addresses that have failed for reasons listed by the program. However I am having difficulty finding the method to resend those failed emails. How do I resend them please?]]></description>
		<pubDate>Wed, 16 May 2007 10:07:34 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=6801-FGCN-0341</guid>
	</item>
	<item>
		<title><![CDATA[How to separate first and last names using the Import Wizard?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=7925-WKVB-8185</link>
		<description><![CDATA[In G-Lock EasyMail, in the Import Wizard how do you separate the first name from a surname in an Excel file please?]]></description>
		<pubDate>Wed, 16 May 2007 09:56:22 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=7925-WKVB-8185</guid>
	</item>
	<item>
		<title><![CDATA[How to move G-Lock EasyMail address book and settings to a new computer?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=9590-SKCN-0939</link>
		<description><![CDATA[I installed G-Lock EasyMail on my new computer and I'd like to transfer my G-Lock EasyMail address book to the new machine. How can I do this?]]></description>
		<pubDate>Thu, 22 Mar 2007 09:58:40 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=9590-SKCN-0939</guid>
	</item>
	<item>
		<title><![CDATA[Error: "control 'db_activetask' has no parent window"]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=7105-YFHK-3650</link>
		<description><![CDATA[Hi, I'm looking to buy your product but the trial version has hit a snag which I don't seem to be able to get around. I have uninstalled and totally wiped all traces then downloaded again - so it must be one of my settings. But which one?

The error message I get is "control 'db_activetask' has no parent window".]]></description>
		<pubDate>Tue, 30 Jan 2007 14:52:57 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=7105-YFHK-3650</guid>
	</item>
	<item>
		<title><![CDATA["Class not registered"/"Runtime error" at G-Lock EasyMail startup]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=5721-PFGB-8802</link>
		<description><![CDATA[I downloaded a new version, installed it and now cannot even start the program. I get the "Runtime error" message.

=============================

When I go to send my message I get this "class not registered " message. 
]]></description>
		<pubDate>Thu, 21 Dec 2006 10:34:23 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=5721-PFGB-8802</guid>
	</item>
	<item>
		<title><![CDATA[How to connect to MySQL database using G-Lock EasyMail 5]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=2897-PIMA-4656</link>
		<description><![CDATA[With the Business version of G-Lock EasyMail, can you connect remotely via the Internet to a MySql database provided by a web hosting service?]]></description>
		<pubDate>Tue, 19 Dec 2006 10:23:51 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=2897-PIMA-4656</guid>
	</item>
	<item>
		<title><![CDATA[How to register G-Lock EasyMail 5?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=9557-ETIA-3053</link>
		<description><![CDATA[I have tried to activate G-Lock EasyMail v5 and can't do so. Please advise.]]></description>
		<pubDate>Mon, 18 Dec 2006 10:07:17 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=9557-ETIA-3053</guid>
	</item>
	<item>
		<title><![CDATA[How to create a link to MS Access database?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=4900-ABMX-6144</link>
		<description><![CDATA[I believe I need support using the software with our current database. Do you have any support personnel that can walk me through setting up G-Lock EasyMail under our current system?]]></description>
		<pubDate>Fri, 08 Dec 2006 10:51:49 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=4900-ABMX-6144</guid>
	</item>
	<item>
		<title><![CDATA[Error: Procedure Entry "GetIUMS" in DLL "MSDART.DLL" not found]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=2374-QPXV-7920</link>
		<description><![CDATA[When I try to launch G-Lock EasyMail, this error appears: Procedure Entry
"GetIUMS" in DLL "MSDART.DLL" not found. This is probably not a problem coming from G-Lock EasyMail.]]></description>
		<pubDate>Fri, 08 Dec 2006 10:27:03 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=2374-QPXV-7920</guid>
	</item>
	<item>
		<title><![CDATA[Why doesn't scroll bar in the Address Book adjust to the real number of contacts?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=7806-EIAL-4727</link>
		<description><![CDATA[It has come to my attention that the address book vertical scroll bar does not resize giving an inaccurate look to the number of contacts you have. Also by clicking and moving it to the top or bottom does not takes you to the first or last contact.
]]></description>
		<pubDate>Wed, 22 Nov 2006 11:59:17 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=7806-EIAL-4727</guid>
	</item>
	<item>
		<title><![CDATA[How to select data from multiple tables in MS Access database?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=4712-DMNY-9770</link>
		<description><![CDATA[I have a MS Access database with multiple tables each containing e-mail address fields. Can this be done or does it have to have only one table? I can't seem to get it to work.

 

]]></description>
		<pubDate>Mon, 06 Nov 2006 11:01:41 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=4712-DMNY-9770</guid>
	</item>
	<item>
		<title><![CDATA[Why don't the merged fields like [Email] work?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=5126-USJZ-9005</link>
		<description><![CDATA[I inserted the fields like "[Email]" and "[Comment]" into the message and they were sent exactly as typed. What is wrong there?]]></description>
		<pubDate>Fri, 03 Nov 2006 14:57:02 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=5126-USJZ-9005</guid>
	</item>
	<item>
		<title><![CDATA[Is it possible to send emails to multiple groups at a time?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=3912-WYIC-9737</link>
		<description><![CDATA[I can't see any way to send to multiple groups at once. Is it possible?]]></description>
		<pubDate>Fri, 03 Nov 2006 14:26:25 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=3912-WYIC-9737</guid>
	</item>
	<item>
		<title><![CDATA[How to setup G-Lock EasyMail for Gmail account?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=2608-RYOM-6098</link>
		<description><![CDATA[I use Gmail. Can G-Lock EasyMail send the emails through a Gmail account? If yes, how do I set it up?]]></description>
		<pubDate>Fri, 03 Nov 2006 12:53:44 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=2608-RYOM-6098</guid>
	</item>
	<item>
		<title><![CDATA[Why is the Merge menu empty?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=5206-QTCV-2404</link>
		<description><![CDATA[The Merge feature just does not work. The fields don't show up to insert. Why?
]]></description>
		<pubDate>Fri, 03 Nov 2006 12:30:49 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=5206-QTCV-2404</guid>
	</item>
	<item>
		<title><![CDATA[Why does G-Lock EasyMail ask me for "Microsoft Office 2000" disk?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=8533-UISD-8106</link>
		<description><![CDATA[Every time when I open G-Lock EasyMail, the program asks me to insert the "Microsoft Office 2000 SR-1 Professional" disk. Why?
]]></description>
		<pubDate>Mon, 11 Sep 2006 12:38:28 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=8533-UISD-8106</guid>
	</item>
	<item>
		<title><![CDATA[Error: 10053: Software caused connection abort]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=8888-ISDH-0161</link>
		<description><![CDATA[I got the AEV working but 95% of the emails come up with the "10053 software caused connection abort" error, result "Unknown". Do you have any ideas what is causing this?  

]]></description>
		<pubDate>Fri, 08 Sep 2006 13:22:55 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=8888-ISDH-0161</guid>
	</item>
	<item>
		<title><![CDATA[Error: Domain not found in DNS]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=7286-RJVB-7153</link>
		<description><![CDATA[We are using your Advanced Email Verifier but every email address that we ask it to check returns the "Domain not found in DNS" error. The same thing happens for addresses that we know to be valid. How can we set the program to verify the emails properly?]]></description>
		<pubDate>Fri, 08 Sep 2006 13:12:15 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=7286-RJVB-7153</guid>
	</item>
	<item>
		<title><![CDATA[What does "Unknown" status for verified emails mean?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=2102-QTXN-5970</link>
		<description><![CDATA[Hi, I used your trial version of AEV. Some emails were marked as good, some - as bad, and there are the emails with the "Unknown" status. Can you tell me what it means? Should I delete "Unknown" emails from my list, or do I keep them?]]></description>
		<pubDate>Fri, 08 Sep 2006 12:58:49 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=2102-QTXN-5970</guid>
	</item>
	<item>
		<title><![CDATA[Is it possible to verify emails directly from G-Lock EasyMail?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=4564-QSHL-9578</link>
		<description><![CDATA[Does AEV work with G-Lock EasyMail? Can AEV take the mail lists from G-Lock EasyMail, and run a check? Or must the maillists be exported?]]></description>
		<pubDate>Fri, 08 Sep 2006 12:18:18 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=4564-QSHL-9578</guid>
	</item>
	<item>
		<title><![CDATA[How to share G-Lock EasyMail address book with multiple senders]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=8595-YSJL-3919</link>
		<description><![CDATA[Does G-Lock EasyMail permit several people in the organization to send messages to the same contact lists? All senders are in the network. ]]></description>
		<pubDate>Thu, 07 Sep 2006 10:42:56 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=8595-YSJL-3919</guid>
	</item>
	<item>
		<title><![CDATA[How to keep duplicate emails when importing the list?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=3178-EOSG-8816</link>
		<description><![CDATA[I have an immediate and urgent requirement of importing duplicate emails into AEV from the .csv file. I need to maintain the order (along with duplicate emails) in the imported emails so that it remains in the same order in the output format. There are other associated and different information along with each row of emails (even though emails are same).
]]></description>
		<pubDate>Fri, 25 Aug 2006 11:14:29 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=3178-EOSG-8816</guid>
	</item>
	<item>
		<title><![CDATA[Error: Operation must use an updateable query]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=7871-TYKN-6896</link>
		<description><![CDATA[When verifying email addresses from a MS Access 2003 DB (Using Jet Engine 4 connection), I am receiving this error: "Error: Operation must use an updateable query" in the status window. Consequently, the DB fileds are not updated with the results. Do I have to develop a query or does the application do this? ]]></description>
		<pubDate>Fri, 10 Feb 2006 14:21:10 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=7871-TYKN-6896</guid>
	</item>
	<item>
		<title><![CDATA[What databases does AEV support?]]></title>
		<link>http://www.glocksoft.net/helpdesk/kb_article.php?ref=9105-PZXN-0017</link>
		<description><![CDATA[Can AEV read records from my ACT database?]]></description>
		<pubDate>Tue, 31 Jan 2006 12:38:10 +0000</pubDate>
		<guid isPermaLink="true">http://www.glocksoft.net/helpdesk/kb_article.php?ref=9105-PZXN-0017</guid>
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